Complaint and Appeal Policy

The Journal and MediHealth Academy welcome complaints as valuable opportunities for improvement. All complaints are handled in a fair, timely, and transparent manner, following the guidelines set by the Committee on Publication Ethics (COPE).

1. Types of Complaints Handled:

• Editorial delay or bias,
• Undisclosed conflicts of interest,
• Improper reviewer conduct,
• Publication ethics violations.

2. Procedure:

• All complaints must be submitted via email to the editorial office.
• An independent editor, not involved in the original decision, will assess the appeal.
• A formal response will be provided to the authors within 15 business days.

In cases where the resolution is deemed unsatisfactory, the author may appeal to:

• The publisher’s ethics committee,
• External bodies, such as COPE, if the Journal is a member.

Appeal and complaint cases will be handled within the scope of COPE guidelines by the Editorial Board of the Journal. Appeals should be based on the scientific content of the manuscript. The final decision regarding the appeal or complaint will be made by the Editor-in-Chief. An Ombudsperson or the Ethical Editor will be assigned to resolve cases that cannot be addressed internally. Authors should contact the Editor-in-Chief regarding their appeals and complaints via email.